Terms of Service

Last updated: March 2026

1. About Us & Scope of Terms

These Terms of Service govern your use of the website (hispeed.co.uk) and all transport, haulage, courier, warehousing, and logistics services provided by Hi-Speed Services LTD ("Hi-Speed", "we", "us", or "our"). Hi-Speed Services LTD is an independent UK transport and logistics company operating from depots in Ash Vale, Aldershot (Southern Hub, GU12 5QF) and Rugby, Warwickshire (Midlands Hub, CV21 1HG).

By accessing our website, requesting a quotation, or booking any consignment or storage service with us, you agree to be bound by these Terms of Service and our applicable Road Haulage Association (RHA) Conditions of Carriage and Conditions of Storage.

2. Website Usage Terms

The content on this website is provided for general information regarding our logistics, courier, and warehousing capabilities. While we endeavour to keep all service descriptions, coverage details, and quotation estimates accurate and up to date, you may not misuse this website by knowingly introducing malicious material, attempting unauthorised access to our Customer Portal, or scraping proprietary customer data.

• All intellectual property rights in the website design, text, graphics, and branding belong to Hi-Speed Services LTD or our licensors.
• Online quote calculators provide indicative estimates based on standard parameters and are subject to formal booking confirmation.
• Access to the Customer Portal is restricted to authorised account holders using secure login credentials.

3. Our Logistics & Haulage Services

Hi-Speed provides comprehensive UK and international transport and warehousing services, including:

• Same-Day Courier Service: Dedicated vehicle collection and direct delivery across the UK and Europe, operating 24/7, 365 days a year.
• UK Overnight Parcel Delivery: Next-day timed and standard parcel distribution across mainland UK and offshore islands.
• Overnight Pallet Networks: Member distribution via The Pallet Network (TPN) and Palletforce for quarter, half, full, and oversized pallets.
• International Freight & Courier: Road, air, and sea freight forwarding with customs clearance support.
• Warehouse Storage & Pick and Pack 3PL: Secure racked and bulk commercial warehousing, inventory management, order fulfilment, and rework.
• Technical Courier Service (TCS): Two-person white-glove delivery, site survey, unpacking, positioning, and equipment installation/de-installation.

4. Bookings, Orders & Customer Warranties

All bookings and consignments are subject to acceptance by Hi-Speed. We reserve the right to decline any consignment at our discretion. Once confirmed, orders are binding and subject to our agreed tariff or quotation charges, including applicable fuel surcharges, waiting time, redelivery, or cancellation fees where a vehicle has already been dispatched.

The Customer warrants that all goods presented for carriage or storage are properly packed, clearly labelled, accurately described (including exact weight, dimensions, and pallet stackability), and safe to handle and transport.

5. Dangerous & Prohibited Goods

Customers must not submit for carriage or storage any items that are illegal, hazardous, or prohibited under UK or international law without prior written disclosure and explicit written agreement from Hi-Speed. Restricted or prohibited items include:

• Unclassified or undeclared dangerous goods (ADR classes), explosives, firearms, or flammable substances.
• Bullion, cash, negotiable instruments, precious stones, high-value jewellery, or fine art unless specifically agreed in writing.
• Controlled drugs, contraband, livestock, human remains, or temperature-sensitive perishables without specialist arrangement.

6. Conditions of Carriage & Transit Liability

All road haulage, pallet network, and courier movements undertaken by Hi-Speed Services LTD are carried out strictly under the Road Haulage Association (RHA) Conditions of Carriage (2026 edition, or 2020 edition where applicable to legacy agreements), unless otherwise agreed in writing by a Director of Hi-Speed Services LTD.

• Standard RHA Transit Liability: Liability for physical loss, mis-delivery, or damage to goods in transit is limited in accordance with RHA Conditions (calculated by gross weight of the lost or damaged part of the consignment per tonne), or up to £50 per parcel consignment on standard courier tariffs unless enhanced Goods in Transit cover has been arranged and confirmed in writing prior to collection.
• Exclusion of Indirect Loss: Hi-Speed shall not be liable for any indirect, special, or consequential loss or damage, including loss of profit, loss of market, loss of production, or penalties for late delivery.
• Force Majeure: We are not liable for loss, damage, or delay arising from events beyond our reasonable control, including severe weather, road closures, industrial action, customs delays, or acts of government.

7. Warehouse Storage & 3PL Fulfilment Conditions

All goods received for storage, pick-and-pack fulfilment, or warehouse handling at our Ash Vale or Rugby facilities are accepted strictly under the Road Haulage Association (RHA) Conditions of Storage (2026).

• Customers are responsible for maintaining comprehensive All-Risks property insurance covering the full replacement value of stored stock unless enhanced warehouse insurance is explicitly agreed in writing.
• Hi-Speed exercises a general and particular lien over all goods in our possession for any unpaid storage, handling, or carriage charges due from the Customer.

8. Delivery Times & Proof of Delivery

Quoted collection and delivery times are estimates and are not guaranteed unless a dedicated timed service has been specifically booked and confirmed. Where a signature or electronic Proof of Delivery (POD) is obtained at the delivery address, this constitutes conclusive evidence of safe receipt in good order unless specific damage or shortage is noted on the delivery documentation at the time of unloading.

9. Claims Procedure & Time Limits

Strict time limits apply under RHA Conditions for notifying Hi-Speed of any claim for loss, damage, or delay:

• Damage or Partial Loss: Must be advised in writing to Hi-Speed within 7 calendar days of termination of transit (the date of delivery), followed by a quantified written claim within the statutory RHA timeframe.
• Whole Consignment Loss / Non-Delivery: Must be notified in writing within 28 calendar days after the commencement of transit.
• Claims submitted outside these time limits cannot be accepted. Customers may not withhold or set off invoice payments against pending or disputed claims.

10. Payment Terms & Credit Accounts

Invoices are payable strictly in accordance with the agreed credit account terms (standard 30 days from invoice date unless stated otherwise). All charges are quoted exclusive of VAT. Overdue accounts may be placed on stop and are subject to statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

11. RHA Standard Conditions Documents

Hi-Speed Services LTD operates under the Road Haulage Association (RHA) standard conditions. You can view the summary pages or download the official RHA documents below:

• RHA Conditions of Carriage 2026 — Standard UK road haulage and freight carriage conditions.
• RHA Conditions of Storage 2026 — Standard commercial warehousing, custody, and 3PL storage conditions.
• RHA Conditions of Carriage 2020 — Legacy edition applicable to prior agreements.

12. Governing Law & Jurisdiction

These Terms of Service and all contracts for carriage or storage are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Details

Hi-Speed Services LTD — Registered Head Office

Freephone (Southern): 0800 019 9033
Freephone (Midlands): 0800 056 5559
Email: info@hispeed.co.uk