Privacy Policy

Last updated: March 2026

Personal Data

Under the EU's General Data Protection Regulation (GDPR) personal data is defined as: "any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person".

Who We Are

Hi-Speed Services Ltd are an independent transport company with depots in Aldershot, Camberley and Rugby. Our couriers based in Hampshire, the Home Counties and across the Midlands, can make Same Day, Next Day and Economy deliveries throughout the UK, as well as to destinations worldwide, to ensure your important consignments reach their recipients on time and in perfect condition.

When we refer to "we" or "our" or "Hi-Speed" we are referring to Hi-Speed Services Ltd.

How We Use Your Information

We, Hi-Speed Services, will collect and use your personal data for the delivery of transport and logistics services and to fulfil any contractual agreements between us or one of our partners using/providing our services. This information is used to process your orders, manage your account and to correspond with you in relation to your activities with us.

Why Does Hi-Speed Need to Collect and Store Personal Data?

In order for us to provide you with our transport/logistic services we need to collect personal data for the purpose of correspondence, delivery of services and billing. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes Hi-Speed Services Limited would contact you for additional consent.

Will Hi-Speed Share My Personal Data With Anyone Else?

We may pass your personal data on to third-party service providers contracted to Hi-Speed Services in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the services as contracted to Hi-Speed and its partners. When they no longer need your data to fulfil this service, they will dispose of the details in line with Hi-Speed Services' procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How Will Hi-Speed Services Use the Personal Data It Collects About Me?

Hi-Speed Services will process (collect, store and use) the information you provide in a manner compatible with the EU's General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Hi-Speed Services are required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under What Circumstances Will Hi-Speed Services Contact Me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

How Long Will Hi-Speed Retain My Information?

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long is set out in any relevant contract you hold with Hi-Speed. We may also retain your information for longer if we need it for insurance or legal purposes.

Can I Find Out the Personal Data That the Organisation Holds About Me?

Hi-Speed Services, at your request, can confirm what information we hold about you and how it is processed. If Hi-Speed does hold personal data about you, you can request the following information:

• Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of Hi-Speed Services or a third party, information about those interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority.
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn't collected directly from you.

What Forms of ID Will I Need to Provide?

Hi-Speed Services accepts the following forms of ID when information on your personal data is requested:

• Photo ID (Driving License, Passport, Union Card, Identity card)
• Address ID (Council Tax, Utility Bill, Bank Statement)

Cookies

Introduction

Hi-Speed Services ("we", "us", or "our") uses cookies on our website (the "Service"). By using the Service, you consent to the use of cookies.

What Are Cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognise you and make your next visit easier and the Service more useful to you.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.
• Analytical Cookies: We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. Google's privacy policy is available at: policies.google.com/privacy.

Duration of Cookies

We use cookies that remain on your device indefinitely. These cookies persist even after you close your browser and are used for purposes such as recognising you when you return to our website.

Third-Party Cookies

We do not use third-party cookies on our website.

Consent

Upon your first visit to our website, you will be presented with a pop-up banner requesting your consent to set cookies. You may opt-in to, or reject the use of cookies by clicking "Allow" or "Opt-out" respectively.

Information Collected

We collect information about your browsing behaviour on our website through cookies. This information may include but is not limited to, pages visited, time spent on each page, and referring website addresses.

Data Protection

We have appointed a Data Protection Officer ("DPO") who oversees compliance with this policy. You can contact the DPO via enquiries@hispeed.co.uk.

Updates to This Policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page.

Contact Details

Data Protection Manager

Email: enquiries@hispeed.co.uk